This Policy contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data, how to contact us in the event that you would like to report a concern about the way in which we process your data.
- Who are we?
- What information do we collect about you?
- How will we use your personal data?
- How do we protect it?
- Where is the information stored?
- Access to your information and correction
- How to contact us
Who are we?
Mayer Environmental / MET Academy are a consultancy and training business. Our registered address is Sirius House, Delta Crescent, Westbrook, Warrington WA5 7NS.
For the purposes of the GDPR, MEL is the ‘controller’ of the personal data you provide to us.
If you have any queries about this Policy, the way personal data is processed, or about exercising any of your rights, please contact the Data Compliance Manager via DCM@mayer-enviro.com for consultancy or DCM@metacademy.com for the Training Centre.
This Policy, together with general terms and conditions of use and any other documents referred to in them, set out the basis on which MEL controls personal data.
What information do we collect about you?
MEL collects data about individuals, within a business context. We only collect personal data about you as a legitimate requirement of our business activity and as required by Awarding Bodies, the ESFA (Education Skills Funding Agency) and as required to ensure effective delivery of training or other services. This can include name, address, email, phone number etc. Information is collected about you when you request us to contact you or place an order or book with us for our training or services. MEL acts as the ‘Controller’ of the personal data you provide to us, this means we control what happens to the data in our possession. We need to know your personal data to provide you with information associated with your queries and managed services.
We will not collect any personal data from you we do not need in order to undertake, provide and manage services to you or, that is not otherwise required by Regulators, Awarding Bodies or the ESFA in accordance with their requirements and expectations.
Information may be provided to us via for example:
- Completion of a form;
- correspondence with us by phone, e-mail, or in writing;
- reporting a problem;
- sign up to receive communications;
- creating an account with us;
- entering into a contract /commissioning us to undertake consultancy or other services;
- buying/ commissioning or attending training provided by us.
We may collect your name, e-mail address, postal address, telephone number and job role. In certain cases, we may collect sensitive personal data from you (that is, information about your racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences). However, we will only do so on the basis of your explicit consent.
How will we use your personal data?
When we ask you to supply us with personal data we will make it clear whether the personal data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any personal data we ask for is optional. The personal data provided to us is used in the effective administration of the services and training you have requested we provide to you. This may be shared with third parties but only in the context of for example registration with awarding bodies.
No other 3rd parties have access to your personal data unless it is specifically required to meet either contractual obligations or the legitimate interests of MEL.
For example, we may use your personal data to fulfil a contract, or actions associated in provision of a contract:
- to provide the products and/or services to you;
- to communicate with you in relation to the provision of contracted products and services;
- to provide you with administrative support such as credit checking, account creation, security, and responding to/ resolving enquires.
How do we protect it?
We have a Data Protection procedure in place and a Data Compliance Manager to oversee the effective and secure processing of your personal data.
Where is the information stored?
We take reasonable steps to protect your personal data to maintain its confidentiality, integrity and to control its availability. We also have procedures in place to deal with any suspected data security breach. As required by GDPR we will notify you and the ICO (Information Commissioner’s Office) of a suspected data security breach where we are legally obligated to do so.
Where you have been provided username and/or password (or other identification information) which enables you to access MEL systems, you are responsible for keeping this password confidential.
You must not to share a password with anyone. We will do our best to protect your personal data, however we cannot guarantee the security of your personal data during transmission to the platforms or to us via for example, postal delivery; any transmission is at your own risk. Once we have received your personal data, we will have control and with use procedures and security features to try to prevent unauthorised access.
Access to information and correction
You have the right to request a copy of the personal data that we hold about you. If you would like a copy of your personal data held by MEL, please email or write to us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If at any point you believe the information we process on you is incorrect you can request to see this information, and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Compliance Manager who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with GDPR, you can complain to the Information Commissioner’s Office (ICO).
Data Compliance Manger
Mayer Environmental Ltd/ MET Academy
4 Barling Way
Information Commissioner’s office