Conflict is one of they key reasons for low motivation, productivity and high levels of frustration within the workplace. Any conflict which disrupts the working environment, impacts upon productivity or poses a threat to individuals within the working environment needs to be addressed. This workshop will help individuals:
- Recognise the signs and sources of conflict
- Recognise and use strategies to help deal with conflict before it becomes destructive
- Deal with conflict situations in a variety of ways and understand the impact of voice, tone and behaviour when dealing with people in various situations
This course is suitable for supervisors and managers who wish to develop their personal skills in this area.