Customer Relationships

Customer Relationships

Course Code: MET-CUS-002

Category: Personal Development

Duration: Half day

Mode of Attendance: Workshop

Location: MET Academy or your workplace

It is important that everyone uses the same approach when engaging with customers, to ensure that the customer receives the same experience irrespective of where they are and who they are speaking to. Attendance at this workshop is provides customer interfacing employees with the opportunity to support each other with ideas and experiences when dealing with customers. This workshop is an interactive introduction to customer service skills, which will include appropriate examples of good and poor customer service. The workshop will include the following topics:

  • Greeting customers
  • How to start and finish conversations with customers
  • Positive body language
  • How to resolve problems
  • How to manage and deal with aggressive customers

This course is suitable for any employee who is in an customer interfacing role.

 

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